Pengaruh Servqual Terhadap Kepuasan Dan Kepercayaan Masyarakat Pada Dinas Pen…

The study was conducted at DPMPSP Bengkalis Regency, Riau. The aim is to find out the direct effect of the Dimensions of SERQUAL namely Tangible, Emphaty, Reliability, Responsiveness, and Assurance on people's satisfaction and trust. This study took a sample of 100 people. The variables used are physical evidence, responsiveness, empathy, assurance and trust in community satisfaction and trust.…