Pengaruh Kualitas Pelayanan, Kepuasan Pasien Bpjs Terhadap Citra Rumah Sakit …

Hamanda Hadi Saputra, NIM 1110246962. The Effect of Service Quality, Patient Satisfaction Toward Hospital Image of RSI Ibnu Sina Pekanbaru. Promotor : Zulkarnain and Alvi Furwanti BPJS (Social Security Provider) is a public agency established to implement the social security program, one of which is BPJS for Health. At the beginning of its implementation at 2014, based on national and local new…