CD Skripsi

Pelayanan Publik Dalam Perspektif New Public Service Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Pekanbaru

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Public Service In The New Public Service Perspective at the Pekanbaru City Population and Civil Registration Office
Adelia Puji Gusti1 , Hasim As’ari2
Public Administration Study Program, Department of Administrative Sciences, Faculty of Social Sciences and Politics Sciences, University of Riau, Pekanbaru
Abstract
The Department of Population and Civil Registration is an agency that deals directly with the community whose job is to provide services to the community. The accountability of public services carried out by the Population and Civil Registry of the City of Pekanbaru has not been optimal, especially in terms of timeliness, facilities and infrastructure, and human resource capabilities. The purpose of this study was to find out public services in the New Public Service Perspective at the Department of Population and Civil Registration of the City of Pekanbaru. This research uses a type of qualitative research, the data needed both primary data and secondary data obtained through observation, interviews and documentation are then analyzed based on research problems using the data analysis technique of Miles and Huberman's interactive model. The results of the study show that public services in the New Public Service Perspective at the Pekanbaru City Population and Civil Registration Office have been implemented properly. This is supported by a commitment to prioritize the interests of the community, employees who provide friendly service and an integration zone. Facilities and infrastructure are also adequate. In providing services, the Population and Civil Registration Service gives priority to persons with disabilities, pregnant women and the elderly. There is collaboration with several parties and community involvement in compiling service standards so that the services provided by the Population and Civil Registration Service increase. The internal factors that become obstacles include the existing human resources, namely employee discipline and facilities and infrastructure. External factors that can hinder the process of implementing service delivery are the internet network and lack of public awareness
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Keywords : Public Service, New Public Service

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1601122169

Penerbit

Pekanbaru : Universitas Riau - FSIP - ADMINISTRASI PUBLIK., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1601122169

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

tethi

Versi lain/terkait

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