CD Skripsi
Efektivitas Sistem Pelayanan Terpadu Kependudukan (Sipenduduk) Kota Pekanbaru
EFFECTIVENESS OF THE INTEGRATED SERVICE SYSTEM OF THE POPULATION (SIPENDUDUK) OF PEKANBARU CITY
Mutiara Nastasya1, Febri Yuliani2
Public Administration Science Study Program, Department of Administrative Sciences, Faculty of Social and Political Sciences, University of Riau, Pekanbaru, Riau, Indonesia
ABSTRACT
Sipenduduk, which stands for the population integrated service system, is one of the programs carried out by the Pekanbaru City Population and Civil Registration Office in helping people get population documents. This program is expected to make it easier for people to take care of population documents, because people do not have to come to the capil office. The theory used in this study is Campbell's (1989) theory of effectiveness in Mutiarin (2014) with 5 indicators: Program Success, Target Success, Program Satisfaction, Output and Input Rate, Complete goal achievement. The purpose of this study is to find out the effectiveness of the population integrated service system (the resident) and the inhibitory factor of the Efficiency of the Population Integrated Service System (sipenduduk) of Pekanbaru City. Using qualitative research methods with observational, interview, and documentation data collection techniques. The result of the research that the author can do is the implementation of the population integrated service system (sipendudukt) still has several factors that are obstacles experienced by the Pekanbaru City Population and Civil Registration Office, which cause the implementation of the program to be ineffective
* Keywords : Sipenduduk, Population Integrated Service System,
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