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Pengaruh Penerapan Praktek Total Quality Management Terhadap Daya Saing Dan Kinerja Perusahaan (Pada Perusahaan Jasa Perhotelan Di Pekanbaru)

This study aims to examine the effect of Total Quality Management (TQM) on Competitiveness and Company Performance (In Hospitality Services Companies in Pekanbaru).
The population in this study were all hotels in Grade 3 to 5 in Pekanbaru, which amounted to 27 companies, of which there were 8 respondents for 1 hotel so that the total sample was 216. The tool used to analyze data is the Smart PLS.
The results of this study indicate that: (1) The practice of Total Quality Management (TQM) has a positive and significant influence on competitiveness, (2) The practice of Total Quality Management (TQM) has a positive and significant influence on company performance, (3) Competitiveness has poositive and significant influence on company performance, (4) There is a significant and positive indirect effect between Total Quality Management on company performance through company competitiveness.

Keywords : Total Quality Management (TQM), Competitiveness, Company Performance

Ketersediaan
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Perpustakaan Universitas Riau 10 03. 219 (0075)
10 03. 219 (0075)
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
10 03. 219 (0075)
Penerbit
Pekanbaru : Universitas Riau – Pascasarjana – Tesis Manajemen.,
Deskripsi Fisik
xi, 110 hlm.; ill.; 29 cm
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
10 03. 219 (0075)
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
PASCASARJANA (MAGISTER) MANAJEMEN
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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