Pengelolaan Pengaduan Masyarakat Dalam Mendukung Reformasi Birokrasi Di Lin…

Penyelenggaraan pelayanan di Indonesia diatur dalam Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik. Dalam kebijakan ini disebutkan tentang aspek-aspek penting dalam penyelenggaraan pelayanan publik. Beberapa aspek penting dimaksud adalah perlu adanya implementasi standar pelayanan, pengelolaan pengaduan, dan partisipasi masyarakat dalam pelayanan publik. Selain itu diatur juga bagai…

Transformasi Digital Pada Kantor Dinas Kependudukan Dan Pencatatan Sipil Kota…

The city of Pekanbaru, which has the largest population in Riau Province, has caused the Pekanbaru City Population and Civil Registration Service to make a breakthrough in the form of a waiting service application, which is a population administration service that can be accessed via computers or smartphones to facilitate the service process carried out and in the system. queue to work pro…

Tata Kelola Bumdesa Kampung Patin Desa Koto Mesjid Kabupaten Kampar Berdasark…

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Implementasi Peraturan Bupati Nomor 4 Tahun 2009 Tentang Izin Usaha Pengelola…

IMPLEMENTATION OF REGENT REGULATION NUMBER 4 OF 2009 CONCERNING BUSINESS LICENSE FOR MANAGEMENT AND OPERATING OF SWALLOWN'S NESTS IN KUNTO DARUSSALAM DISTRICT, ROKAN HULU DISTRICT Arini Khairun Nisa, Febri Yuliani Public Administration Study Program, Department of Administrative Science Faculty of Social and Political Sciences, University of Riau Pekanbaru ABSTRACT Rokan Hulu Regency in t…

Efektivitas Penertiban Rumah Liar Di Kota Pekanbaru

THE EFFECTIVENESS OF CONTROLLING ILLEGAL HOUSES IN PEKANBARU CITY Marfuzoh¹, Abdul Sadad² Public Administration Science Program, Department Of Administrative Science, Faculty Of Social And Political Science, Riau University, Pekanbaru, Riau, Indonesia ABSTRACT The city has a promising appeal, along with the development of an increasingly modern era with the progress of the city, unnoticed…

Efektivitas Penertiban Rumah Liar Di Kota Pekanbaru

THE EFFECTIVENESS OF CONTROLLING ILLEGAL HOUSES IN PEKANBARU CITY Marfuzoh¹, Abdul Sadad² Public Administration Science Program, Department Of Administrative Science, Faculty Of Social And Political Science, Riau University, Pekanbaru, Riau, Indonesia ABSTRACT The city has a promising appeal, along with the development of an increasingly modern era with the progress of the city, unnoticed…

Inovasi Pelayanan Percepatan Penerbitan Dokumen Kependudukan Orang Terlantar …

Service Innovation Accelerates the Issuance of Population Documents for Displaced Persons in Pekanbaru City Fitri Diana1, Adianto2 Public Administration Study Program, Department of Administrative Sciences, Faculty of Social Sciences and Politics Sciences, University of Riau, Pekanbaru ABSTRACK Service innovation provided by the Regional Government through the Population and Civil Registrat…

Efektivitas Implementasi Program Electronic Traffic Law Enforcement (Etle) Na…

Problems on the road that are increasing, such as the increase in the number of accidents, the threat to the safety of other road users, and the emergence of a culture or habit of violating traffic must be resolved immediately. With the development of science and technology, the Police of the Republic of Indonesia presents Electronic Traffic Law Enforcement or ETLE to solve the problem of prose…

Efektivitas Bantuan Keuangan Khusus Pada Badan Usaha Milik Desa Bina Karya Di…

ABSTRACT The Riau Provincial Government issued a Riau Governor Regulation regarding special financial assistance given to a particular agency or institution to accelerate economic growth. One of the institutions that can strengthen the acceleration of economic growth is the Village Owned Enterprise (BUMDes). The purpose of this study was to find out how the effectiveness of special financial as…

Pengawasan Jasa Layanan Parkir Di Kota Pekanbaru

ABSTRACT Supervising parking services is an activity to direct and foster parking attendants in an effort to develop and strengthen their potential in carrying out their duties as parking attendants who provide services to services users. The purpose of this study is to describe and analyze the supervision of parking services in the City of Pekanbaru and identify and analyze the factors that h…

Pelaksanaan E-Government Melalui Online Single Submission Risk Based Approach…

Abstract Online Single Submission Risk Based Approach (OSS RBA) is a risk-based business permit implementation program which is an improvement over the previous OSS, namely OSS version 1.1 with the aim of simplifying and accelerating the business permit process based on Government Regulation Number 5 of 2021 concerning the Implementation of Risk-Based Business Licensing.The purpose of this stu…

Kualitas Pelayanan Kantor Pertanahan Kota Pekanbaru ( Studi Pelayanan Alih Wi…

This research was motivated by the efforts of the Pekanbaru City Land Office in serving Land Certificates that changed areas after the expansion of Handsome District. Improving the quality of services of the Pekanbaru City Land Office is a very important aspect in supporting land certificate area transfer services. The purpose of this study is to analyze the quality of services of the Pek…

Pengembangan Kepariwisataan Dalam Meningkatkan Kunjungan Wisatawan Era Pandem…

ABSTRACT This research was conducted at the Riau Province Tourism Office. The background is the decline in the number of tourist visits to Riau Province and the collapse of the tourism sector's economy due to the covid-19 pandemic in 2020-2021. The purpose of this research is to find out the efforts of the Riau Province Tourism Office in developing tourism so that tourist visits increase in th…

Analisis Pengaruh Kinerja Keuangan Pemerintah Daerah Terhadap Belanja Modal U…

This research is motivated by the phenomenon of regional government in Indonesia that has not fully optimized the regional financial performance. The good financial performance of a regional government can be seen from how the regional government regulates and manages its Regional Expenditure Budget and Revenue (APBD) which is used to finance development needs and activities in the region.…

Kompetensi Sumber Daya Aparatur Dalam Menerapkan Sistem Pemerintahan Berbasis…

This research is motivated by several phenomena, namely the insufficient number of subdistrict technical personnel related to electronic based government systems, the ability of apparatus to operate digital technology that is not optimal, the provision of electronic services to the community is not yet optimal, the low quality of competence of service implementers based on community satisfa…

Manajemen Kompensasi Di Lingkungan Pemerintahan Kota Pekanbaru Tahun 2021 (St…

This research is motivated by problems in providing additional employee income (TPP) within the Pekanbaru City Government. There have been cuts in the provision of TPP in 2021 and some have not been paid. In giving TPP through a long process and not only directly given to employees, there are several aspects that will be assessed in determining the amount of TPP The purpose of this study i…

Evaluasi Program Bantuan Stimulan Perumahan Swadaya Di Kecamatan Koto Kampar …

The background of this research is that there are still many community houses that are classified as unfit for habitation, research and studies in the District of Koto Kampar Hulu. There are still many people who have not received the BSPS program, as evidenced by the fact that there are still many uninhabitable houses occupied by low-income people, the community has not been fully able to …

Implementasi Program Penerima Bantuan Iuran (Pbi) Jaminan Kesehatan Di Kota…

Husni Zelika1, Hasim As’ari2 Public Administration Study Program, Department of Administrative Sciences, Faculty of Social Sciences and Politics Sciences, University of Riau, Pekanbaru, ABSTRACT Pekanbaru City Health Office carried out various initiatives to improve public health. This study describes the implementation of the Health Insurance Contribution Assistance program in Pekanbaru. …

Pengelolaan Program Pekarangan Lestari (P2l) Melalui Kelompok Wanita Tani Di …

ABSTRACT NILANDA RIZKY, Sustainable Food Garden Program Management (P2L) Through Women Farmers Group in Pematang Kapau Village, Kulim District, Pekanbaru City. Supervisor : Dadang Mashur The Sustainable Food Garden Program (P2L) is a service program as an economic development effort to reduce malnutrition rates in Pematang Kapau Village. This program is here to take action against food insecu…

Strategi Peningkatan Kualitas Pelayanan Publik Di Dinas Penanaman Modal Dan P…

ABSTRACT This research was conducted to find out how the implementation of strategies and obstacles faced by the Office of Investment and One Stop Services in Indragiri Hilir Regency in improving the quality of public services. The theory used in this study from Osborne and Plastrik which suggests that there are several strategies for providing public services that can be applied to government…