Pelayanan Pembuatan Paspor Pada Kantor Imigrasi Kelas II Kota Dumai

Abstract Service is one that should get the attention of the government, until now, public complaints in the service that is still felt the news in various mass media. The aim of this study is (1) to find out the passport service and; (2) to find out what factors that influence the Passport Service. The theory used in this research is Widodo (2001:270-271) : (1) Service Procedures, (2) Comple…