The purpose of this research is: To determine the quality of the licensing service in the Office of Integrated Service Unit (UPT) Mandau sub Bengkalis and to know what aspects that affect the quality of the licensing service in the Office of Integrated Service Unit (UPT) Mandau sub Bengkalis. Qualitative research by Taylor and Bogdan in Suyanto and Sutinah (2011; 166) can be defined as researc…