Pengaruh Pelayanan Prima Terhadap Kepuasan Nasabah PT. Bank Perkreditan Rakya…

service is each every activity or action which can on the market by an on the side of other party, what abstract basically and do not result the ownership of any. While Gronroos in Tjiptono ( 2005) expressing that service represent process consisted of to by with refer to abstract activity (ordinary intangible) but do not have to always became of by interaction of among/between customer/ client…