Pengaruh Kualitas Pelayanan Terhadap Kepuasan Jamaah Umrah Pada Pt. Pandi Ken…

This research aims to examine the effect of service quality on Umrah pilgrims' satisfaction. The population of this research is alumni of the PT. Pandi Kencana Murni Pekanbaru congregation in 2023. This sampling technique uses the Probability Sampling method with a Porposive Sampling approach. The number of samples in this study was 80 congregations. The data analysis technique used in this res…