Early in 2020 the world is tossed with the advent of the corona virus (covid-19). In the face of the covid-19 pandemic, all parties must rise and not continue to crash under the conditions, especially in the tourism sector. Pokdarwis is part of a society that plays a crucial role in recognizing awareness of the covid-19 health protocol in a tourist attraction. The assessment aims to know the ro…
Shopping is one of the activities that can be used as a tourist attraction. One object that is used as an icon for shopping tourism in Pekanbaru City is Pasar Bawah. In order for the development of Pasar Bawah as a shopping tourism object to run optimally, the Department of Trade and Industry cooperates with the private sector through a BOT agreement or Build for Handover. The purpose of this s…
The purpose of this study is to find out how the performance of room attendant employees on the satisfaction of guests staying at Mutiara Merdeka Hotel Pekanbaru. In this research, the writer uses quantitative descriptive method. Questionnaires were distributed by 100 respondents, while the data collection techniques for this study used observations, questionnaires and documentation. The result…
Tourism activities at Jati Beach that involve the community directly will result in social and cultural changes in the community in Tuapejat Village. Changes that occur, both positive and negative, such as the formation of people's mindsets and habits and lifestyles towards a modern and consumptive direction will continue to take place over time so as to make Tuapejat Village more advanced, esp…
Kinantan Wildlife and Culture Park is one of the historical relics that has become one of the tourist attractions in Bukittinggi. The zoo was built by the Dutch East Indies government in the 1900s. The purpose of the study was to find out the tourist attractions of TMSBK and the efforts of managers in attracting visits to TMSBK. Tourist attractions must meet the conditions for the developme…
Motivation is an important factor for prospective tourists in making decisions about tourist destinations to be visited. This study aims to determine the motivation of tourists when visiting the Kinantan Magasatwa and Cultural Park tourism object, Bukittinggi City, West Sumatra. This research uses mixed methods with quantitative descriptive approach. The number of samples in this study were 100…
Food and Beverage Product (Kitchen Department) is one of the departments in the hotel that has a very large role. This section is in charge of providing food for hotel guests. The quality of the food produced must be improved. Therefore, every hotel must have a strategy to improve the quality of the food that will be produced. This study aims to determine the quality of food products by the kit…
The influence of Covid-19 has greatly impacted the world of hospitality, many hotels in Indonesia are currently experiencing a slump, including hotels in the city of Pekanbaru. One of the four-star hotels in the city of Pekanbaru is the Grand Elite Hotel Pekanbaru which is located at Jl. Riau, Riau Business Center Complex, Pekanbaru City. Hotel room cleanliness is the top priority and the best …
Grand Elite Hotel Pekanbaru is the first luxury international business hotel in the Malay heritage city of Pekanbaru (Riau), Sumatra island from Core Hospitality International which offers customers a unique and extraordinary experience with a very comfortable, affordable and irresistible choice, while "It's the EXTRA THOUGHT that makes all the difference" is Motto. If the guest who stays does …
Standard profession of waiters is an effort in the form of providing services with a special reference that serves as a guide so that all activities run smoothly. In standardizing waiters in the food and beverage department, Mutiara Merdeka Hotel has four main standards, namely appearance standards, attitude and personality standards, competency standards in the field of expertise and waiters' …
The sous chef plays a big role in the operational responsibilities that take place in the kitchen, especially in optimizing the remaining raw materials. The main or second income center of most hotels is food and beverage, professional processing of the food and beverage department cannot be separated from the ability and expertise of a cook. Food processing in hotels is the responsibility of t…
The City of Pekanbaru provides many accommodation places with fairly good facilities, with a strategic location and abundant varities. Many types of accommodation have developed in Pekanbaru City, one of which is a five-star hotel, especially the Hotel Pangeran Pekanbaru which is a four-star hotel. This study aims to determine the implementation of the washing cycle in the laundry section at th…
The Reservation Section which is affiliated with the Telephone Operator at the Front Office Department of Grand Rocky Hotel Bukittinggi has the main task of handling the guest room reservation process. The Reservation Section certainly has procedures that are used as guidelines in serving guest room reservations. Therefore, the authors are interested in examining the implementation of a room re…
Patisserie (Pastry And Bakery) is a product that is produced through various processes in the form of cakes and breads. Patisseries products are usually made based on available formulas or recipes, in addition to recipes and raw materials, pastry equipment and supplies also have a very important role in supporting the success of pastry products at Pangeran Hotel Pekanbaru. This research was con…
Image is a comprehensive assessment by consumers, guests, or customers of a hotel or company that has an impact on whether or not consumers are satisfied with the services provided by the hotel or company. The purpose of this research is to find out the efforts of Marketing Manager in building the image of Evo Hotel Pekanbaru. This research use a qualitative method with a descriptive approa…
Tourism is one sector that helps improve the country's economy, tourism provides various tourist activities and service facilities, one of which is restaurants, restaurants as a place for guests to get food and beverage services. In the pandemic era, the implementation of good sanitation hygiene is an effort to maintain trust and satisfy consumers, in addition to having to maintain and pay atte…
The etiquette and appearance of the waiter are an important part in improving the hotel's image. The ethical standards and appearance standards that must be applied by every restaurant waiter. This study aims to determine the ethical implementation and appearance of restaurant waiters at Grand Central Hotel Pekanbaru. This study uses a qualitative method with a descriptive approach. Data collec…
During Covid-19 pandemic, the hospitality world received a very large negative impact on the rules for reducing activities outside the home which caused the decline in the income of various hotels in Indonesia. Fox Harris Hotel Pekanbaru is a four-star international class hotel that implements various kinds of service procedure innovations in tackling situations such as those that occur due to …
Storage of foodstuffs is a very important thing to pay attention to because basically foodstuffs are easily damaged, especially if they are stored irregularly, in an unclean room, and not maintained properly which will affect the quality and quality of the product. Paying attention to the method of storing foodstuffs, both raw and cooked, is a priority to be carried out in accordance with exist…
This research purpose to determine how to manage of kitchen equipments in the kitchen Grand Jatra Hotel Pekanbaru. This research to discuss about what kind of kitchen equipment’s classfication, how to manage storage of kitchen equipment, how to ordering some kitchen equipments in Grand Jatra Hotel Pekanbaru. An ordering some tools, it will start by conduct a budget meeting, make a purchase re…