CD Skripsi
Persepsi Manfaat Dan Risiko Terhadap Keputusan Konsumen Menggunakan Qris Sebagai Metode Pembayaran Dengan Kepercayaan Sebagai Variabel Mediasi Di Pekanbaru
ABSTRACT
The research was conducted with the aim of knowing the effect of perceived benefits and risks on the decision to use QRIS as a payment method with trust as an mediation variable in Pekanbaru City. Questionnaires were distributed to 128 respondents and processed using the Structural Equation Modeling – Partial Least Square analysis method with SmartPLS version 3 software. The results of the study indicate that there is a positive and significant influence between perceived benefits on the decision to use. There is a positive influence between perceived benefits on trust. There is a positive and significant influence on trust in the decision to use. There is a positive and significant influence between perceived benefits on the decision to use through trust. There is a negative and significant influence between the perception of risk on the decision to use. There is a negative influence between perceived risk on trust. There is a negative and significant influence between perceived risk on the decision to use through trust.
Keywords: Perceived benefit, perceived risk, decision to use and trust
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