CD Skripsi

Maturity Levels Pada Interoperabilitas Dalam Layanan Pajak Daerah Di Kota Pekanbaru

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This research is motivated by digital-based government transformation that requires multi-sectoral data. However, since the first time the Pekanbaru smart tax application was inaugurated and operated, the same problems were still found, namely the existence of inaccessible service features, the unavailability of this application on iOS devices, the low number of uses of this application, and there are still many types of local taxes that are not contained in this application.
This study aims to analyze maturity levels on interoperability in local tax services in Pekanbaru City and to identify maturity levels constraints on interoperability in local tax services in Pekanbaru City . This study uses the theory of maturity levels for interoperability in digital government by Petter Gottschalk (2009) which explains that there are 5 levels in assessing the efficiency of interoperability principles in a government application, namely computer interoperability, process interoperability, knowledge interoperability, value interoperability, and goal interoperability . This research uses qualitative research methods that are explanatory with a case study approach that uses data collection techniques through interviews, observation, and documentation.
The results of this study showed that computer interoperability found that the application could not be operated on iOS devices as a result of the inability of BAPENDA Pekanbaru City to meet the requirements set by Apple, and the still found server repair notifications from one of the features in the application. In the interoperability process, it was found that administratively, BAPENDA Pekanbaru City could not be said to have achieved the expected level of efficiency due to the limited types of regional tax services provided in the Pekanbaru smart tax application. In value interoperability, it was found that, although BAPENDA Kota Pekanbaru can achieve the objectives of value creation that have been set, the purpose and intent of DEG cannot be found on the WP side because WPs still have to access many applications to complete the process of reporting local taxes owed. Then, there are obstacles such as BAPENDA Pekanbaru City is still experiencing a shortage of human resources to accelerate the improvement and development of digitalization of BAPENDA Pekanbaru City, there are still many types of regional tax services that are not available in the application so WPs still have to come to BAPENDA Pekanbaru City to get other types of regional tax services.
Keywords: Maturity Levels, Interoperability, Local Tax Services, Smart Tax Application Pekanbaru

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2110247632

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Administrasi Publik., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2110247632

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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