CD Skripsi
Inovasi Layanan Jempol Ham (Jemput Bola Berbasis Ham) Dalam pembuatan Pasport di Kantor Imigrasi Kelas I TPI Pekanbaru
Public service providers are always required to innovate in improving the quality of public services, therefore the Pekanbaru ITPI Class Immigration Office has created an Innovation in Human Rights-based services for people who want to make passports and cannot come directly to the Immigration Office Pekanbaru ITPI class. This research aims to find out the innovation of Human Rights Thumb Services in the Making of Passports at the Pekanbaru Class 1 Immigration Office and the purpose of Human Rights Thumb Service Innovation is mainly aimed at vulnerable groups such as emergencies, Disabilities and elderly over 65 years of age who cannot come directly to the Pekanbaru ITPI Class Immigration office, the innovation of the Human Rights Tumblr service emerged. The concept used is the concept of innovation according to Widodo, which is that Innovation must be sustainable, have a positive impact on society and be able to provide solutions to problems. The type of research used qualitatively with phenomenological approaches. The result of this study is that innovation has been going well as far as possible, and the community hopes that this innovation will continue to go on for the future, However, there are still problems such as lack of human resources because there are no special staff in the field of human rights thumb and lack of support in implementing human rights thumb innovation and lack of coordination with hospitals to carry out these human thumb services.
Keywords : Service and Passport Innovation
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