CD Skripsi

Kualitas Pelayanan Waiters Pada Sesi Breakfast Di The Cafe Hotel Premiere Pekanbaru

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The purpose of this research is to know the quality of service waiters at The Cafe Hotel Premiere Pekanbaru, to know the factors apasaja affect waiters service at breakfast session at The Cafe Hotel Premiere Pekanbaru.
This research uses descriptive quantitative method to analyze the problem. The sample used is 100 respondents and the data obtained using questionnaires, observations, and interviews. By using Likert scale as a tool to determine the length of the interval.
Based on the research results, the quality of waiters service at breakfast session at The Cafe Hotel Premiere Pekanbaru consisting of five indicators are: Tangible, Emphaty, Responsiveness, Assurance, Reliability. The least good service is on Responsiviness
Keywords: Service, Breakfast, Waiters, food and Beverage, and Restaurant.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 07.117 (0012)

Penerbit

Pekanbaru : Universitas Riau – FISIP – Usaha Perjalanan Wisata., 2017

Deskripsi Fisik

x, 68 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 07.117 (0012)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

BIRA

Versi lain/terkait

Lampiran Berkas

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