CD Skripsi
Perlindungan Hukum Bagi Nasabah Bank Atas Terjadinya Card Skimming Atm
ABSTRACT
The existence of an electronic transaction systems are very supportive for
economic movements, specially in financial transactions, with the result that
encouraging public confidence in economy which actually prioritizes speed and
efficiency which provides simplicity and convenience. Electronic transaction
facilities that are widely used by the public are ATM. In addition to providing
various conveniences for customers, ATMs can actually cause some problems for
its users, such as ATM fraud using the skimming method which is detrimental to
the user's customers that make customers unsecured. In Law Number. 8/1999 that
describe about Consumers Protection, the rights of consumers are regulated,
which is to get safety and comfort in using goods or services. Therefore, This
thesis is to find out how legal protection for customers on consumers who
experience ATM losses in the use or caused by third parties.
This thesis method is using normative juridical research’s method. This
research’s type is descriptive analytical. Sources of legal materials that used in
this thesis are primary and secondary legal materials. This thesis’s data collection
techniques using qualitative methods. Based on the results and discussion, it is
concluded that there is no law or act that specifically regulates the use of ATMs
and legal protection for customers, and legal protection for Indonesian customers
is carried out by means of prudential principles and the bank must know every
customers as institutions of public trust. In carrying out all its business activities,
in this case including ATM services, banks can provide clear and transparent
security; based on Paragraph 29 section 3 and section 4 of Law Number.10 of
1998 that concerning about Banking; then based on the regulation of the Financial
Services Authority Number 1 / POJK.07 /2013 that concerning about Consumer
Protection in The Financial Services Sector which is paragraph 25 that mentioned
about the obligations of financial service business; legal protection for customer
data by providing a system security that can protect customers and anticipate
losses for customers when using ATMs, can be overcome by using an ATM card
based on chip technology.
Keywords: Legal Protection, ATM, Card skimming
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