Analisis Tingkat Kepuasan Wajib Pajak Atas Kualitas Layanan Pada Kantor Samsa…

This research was conducted at the office of SAMSAT Pangkalan Kerinci in Pelalawan regency. The purpose of this study was to determine satisfaction level of taxpayer on service quality, and to determine the strategy that was applied to the taxpayer’s satisfaction. To achieve the objectives of this study, 100 respondents was involved. These respondents were selected by the accidental sampling …