CD Skripsi

Inovasi Pelayanan Percepatan Penerbitan Dokumen Kependudukan Orang Terlantar Di Kota Pekanbaru

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Service Innovation Accelerates the Issuance of Population Documents for Displaced Persons in Pekanbaru City
Fitri Diana1, Adianto2
Public Administration Study Program, Department of Administrative Sciences, Faculty of Social Sciences and Politics Sciences, University of Riau, Pekanbaru
ABSTRACK
Service innovation provided by the Regional Government through the Population and Civil Registration Service are breakthroughts in public services which are creative idea and modification that are able to provide benefits to the community. Through Disdukcapil, the government provides population administration services in recording e-KTP to the public. One of the Disdukcapil that provides population administration services is Pekanbaru City Disdukcapil through the Sipintar Innovation (Service System to Complete the Identity of Displaced Persons). The purpose of this study was to determine the implementation of Sipintar innovation in Pekanbaru City Disdukcapil and identify factors that hinder the implementation of Sipintar innovation. This research uses bugge's theory of innovation success attributes in Winda (2021), where there are six indicators, namely: Governance and Innovation, Sources of the Ideas for Innovation, Innovation Culture, Capabilities and Tools, Objectives, Outcomes, Expense and Obstacles, Collecting Innovation Data for Single Innovation. This type of research is qualitative research with a phenomenological approach. The collection of necessary data, both primary and secondary data, is collected through interviews, observations, documentation, then analyzed so that conclusions can be drawn from existing research problems. The result of this study is that the existing innovations have not been optimally implemented because there are still inhibiting factors in its implementation, namely the low socialization of face to face / direct innovations, the limitations of e-KTP recording devices, and also network disruptions when recording e-KTP.
Keywords: Service Innovation, Population Documents, Displaced Persons

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801110563

Penerbit

Pekanbaru : Universitas Riau - Fisip - Administrasi Publik., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801110563

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

tethi

Versi lain/terkait

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