CD Tesis

Pengaruh E-Govqual Terhadap Kepuasan Peserta Pada Layanan Klaim Jaminan Hari Tua (JHT) Di BPJS Ketenagakerjaan Rokan Hulu Riau

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This research is motivated by the existence of the concept of Electronic -
Government Quality (E-Govqual) which is urgently needed to be implemented in
public organizations to improve the quality of public services through the use of
information technology.
The purpose of this study was to find out and analyze how E-Govqual
influences participant satisfaction in the Old Age Guarantee Claim (JHT) service
at BPJS Ketenagakerjaan Rokan Hulu Riau. This study uses a quantitative
method, using smart PLS. The population of this study were all participants who
submitted JHT claims at BPJS Ketenagakerjaan Rokan Hulu, the total sample
being 189 respondents. Data collection techniques using questionnaires. there are
24 attributes in this study which are grouped into 4 Variables (X) Efficiency,
Trust, Reliability and Citizen Support and 1 Variable (Y) Participant Satisfaction.
The results of the study show that there is a positive effect of E-Govqual
on participant satisfaction in the JHT claim service at BPJS Ketenagakerjaan
Rokan Hulu. 3 Variable (X) Efficiency, reliability and employee support get a
very satisfied score, and the trust variable gets a satisfied score.
Key Words: Electronic Government Quality, Participant Satisfaction, JHT Claims

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2010247385

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Administrasi Publik., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2010247385

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

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