Analisis Strategi Kualitas Pelayanan Pelabuhan Penyeberangan Ro-Ro Sungai Pak…

ABSTRACT The aim of this study was to find out the Satisfaction Index and the level of conformity between expected level and performance level at Sungai Pakning Ferry Port. The population were used data for 2018 at Sungai Pakning Ferry Port, totaling 851,417. Technique for determining number of samples in this study were used the Isaac and Michael formula and the sampling technique is probabil…