Rekayasa Proses Bisnis Manajemen Helpdesk Pada Upt Tik Universitas Riau Mengg…

Riau University's Information and Communication Technology Technical Implementation Unit (UPT TIK) has an important role in supporting the management and development of information and communication technology within the university. However, the implementation of UPT TIK often faces obstacles, especially related to the management of complaints about operational disruptions in information and co…