CD Skripsi

Mediasi Antara Konsumen Dan Pelaku Usaha Pada Transaksi E-Commerce

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ABSTRACT
E-commerce connects business actors, consumers and other communities through electronic transactions to trade in goods, services and other information. This condition causes distance is no longer a barrier in the business world. Barriers such as the process of solving the problem of buying and selling transactions. This study seeks to analyze the completion of the mediation process between business actors and consumers which is completed by involving the e-commerce service provider
This type of research can be classified as normative legal research, namely legal research conducted by researching library materials. This study examines the subject matter in accordance with the scope and identification of the problem through the statute approach, which is carried out by examining the laws and regulations related to the legal issues under study. In this study the authors conducted research on legal principles by utilizing descriptive methods. The data collection technique used in Normative Legal Research is a library research method, namely utilizing the library as a means of collecting data, by studying books as reference materials related to the problems to be studied.
The conclusions that can be drawn from the results of the study are: First, the completion of the mediation process between business actors and consumers is carried out in the context of a quick and simple settlement and relatively low court costs with the results of the settlement being acceptable to both parties to the dispute without causing new problems or prolonging the dispute. The completion of the mediation process between business actors and consumers was not carried out properly. Business actors show an uncooperative attitude in resolving efforts. This is because in the process of resolving the mediation, business actors do not show good faith in responding to complaints from consumers. Business actors show an uncooperative attitude in resolving efforts. Second, the mediation process between business actors and consumers was not carried out as well as each of the above stages. This is because in the mediation process the consumer does not refer to and does not know the stages mentioned above. The mediation process between business actors and consumers is increasingly difficult with the attitude of business actors not showing good faith in responding to complaints from consumers. Business actors show an uncooperative attitude in resolving efforts.
Keywords: Mediation, Consumers, Business Actor, E-Commerce Transactions

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1509113131

Penerbit

Pekanbaru : Universitas Riau – Fakultas Hukum – Hukum Pidana., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1509113131

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

HUKUM PIDANA

Info Detail Spesifik

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Pernyataan Tanggungjawab

DAUS

Versi lain/terkait

Lampiran Berkas

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