CD Tesis

Pelayanan Retribusi Parkir Tepi Jalan Umum Di Kota Dumai

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The problem of roadside parking in Dumai City still has problems for the
government related to PAD income and for customers or the community in its
application in the field, the community still complains about the problem of
parking services provided. For this reason, it is necessary to analyze public
roadside parking services in Dumai City based on customer perceptions and
parking managers. Based on the formulation of the problem, the method used in
this study is a qualitative descriptive research method. qualitative descriptive
research used based on the following considerations: 1). Adapting qualitative
methods is easier when dealing with reality. 2). This research method presents
directly the nature of the relationship between the respondent and 3). This method
is more sensitive and more adaptable to many shared influences and to the
patterns of values encountered. The results of the research on the quality of
roadside parking services in the city of Dumai above are influenced by service
quality factors where the parking space factor that cannot accommodate the
number of vehicles that increases every year is the main factor that affects the
poor quality of TJU services in Dumai City.
Then the Human Resource Factors of the Department of Transportation
which carry out direct supervision of parking managers and parking attendants of
transportation service employees are not proportional to the large number of
parking attendants. Behind that all the systems regulated in the regional
regulations on the tickets used are not implemented, the results are based on the
distribution of parking tickets to parking managers and parking attendants this
also affects the quality of parking services, this causes parking attendants to ask
as much as possible to meet the standards given by the transportation agency and
put aside their duties in providing good service to parking users.
Key Words: Service, Fees, Parking

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2010241814

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2010241814

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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