CD Tugas Akhir

Kinerja Karyawan Room Attendant Di Hotel Mutiara Merdeka Pekanbaru

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The purpose of this study is to find out how the performance of room attendant employees on the satisfaction of guests staying at Mutiara Merdeka Hotel Pekanbaru. In this research, the writer uses quantitative descriptive method. Questionnaires were distributed by 100 respondents, while the data collection techniques for this study used observations, questionnaires and documentation. The results of this study indicate that respondents assess the performance of room attendant employees in increasing guest satisfaction at Mutiara Merdeka Hotel Pekanbaru to get satisfied results. It can be seen from the average results of each service indicator variable to guests (52.05%), cleanliness indicator (52.6%), facilities indicator (53.4%), expectation conformity indicator (52.6%), indicator of interest in revisiting (52.06%) and indicator of willingness to recommend (51.2%). It can be concluded that the performance of room attendants to guests is quite good. Thus the performance of the room attendant employees provided by Mutiara Merdeka Hotel Pekanbaru so that it can be further improved.
Keywords: employee performance, room attendant, hotel

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801111006

Penerbit

Pekanbaru : Universitas Riau –FISIP– PARIWISATA., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801111006

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

NADYA

Versi lain/terkait

Lampiran Berkas

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