CD Tugas Akhir

Pelaksanaan Standard Operational Procedure Make-Up Room Di Mutiara Merdeka Hotel Pekanbaru

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Silvia Okta Dumyati
Advisor : Mariaty Ibrahim
Email : [email protected]
[email protected]
Department of Administration Science – Tourism Department Faculty of Social Science and Political Science
Riau University
ABSTRACT
The hospitality business is growing and developing very well in Indonesia, especially in big cities. Hospitality engaged in the service business that provides maximum service to guests and adds added value to the products in its hotels. Standard Operational Procedure Make-up room is very important because the key to success and success in room hygiene requires accuracy and attention to good and correct work. The purpose of the writing is to find out the implementation of the standard operational procedure make-up room in the housekeeping department at Mutiara Merdeka Hotel Pekanbaru. In writing this final project report, the author uses a writing method through data collection techniques by means of interviews and literature studies with qualitative descriptive techniques. The collected data is then analyzed in the discussion and conclusions are made. The results of this study can be concluded that the implementation of the Standard Operational Procedure (SOP) has been running well at Mutiara Merdeka Hotel Pekanbaru. Roomboys are also required to create guest satisfaction and comfort from the services provided to minimize and prevent guest complaints.
Keyword : Standard Operational Procedure, Roomboy, Make-up Room, Housekeeping.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801124386

Penerbit

Pekanbaru : Universitas Riau - FSIP -Usaha Perjalanan Pariwisata., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801124386

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

Deti

Versi lain/terkait

Lampiran Berkas

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