CD Skripsi

Kualitas Pelayanan Karyawan Front Office Di Angkasa Garden Hotel Pekanbaru

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QUALITY OF SERVICE FOR FRONT OFFICE EMPLOYEES AT ANGKASA GARDEN HOTEL PEKANBARU
By : Noor Putri Ardianti
Supervisor : Andri Sulistyani
E-mail :[email protected] ,
[email protected]
Travel Business Study Program – Department of Administrative Sciences
Faculty of Social and Political Sciences
Riau University
Bina Widya Campus, Jl. H. R.Soebrantas Km.12.5 Simp. New Pekanbaru 28293
Phone/fax. 0761-63277
ABSTRACT
Hotel is one type of accommodation that uses part or all of the part for lodging services, food and beverage providers and other services for the general public which are managed commercially. one of the departments in the hotel, one of which is the front office. Front office is the front office. in the context of the definition of a hotel, the front office is a department in the hotel which is located at the front. This study aims to determine the management efforts of the Angkasa Garden Hotel in maintaining the service quality of front office employees at the Angkasa Garden Hotel Pekanbaru. The method used in this research is quantitative with descriptive design. This study intends to collect data or descriptions related to employee services at Angkasa Garden Hotel Pekanbaru. Angkasa Garden Hotel Pekanbaru is a 3-star hotel founded by PT. Great Space Kencana. Angkasa Garden Hotel Pekanbaru was built on March 12, 2011, and began to be operational on June 10, 2012. The authors conclude that the service quality of Front Office employees at Angkasa Garden Hotel Pekanbaru is very good. This can be seen from the acquisition of each guest research that the author has described in the research questionnaire that the author has distributed to guests at Angkasa Garden Hotel Pekanbaru. With the results, namely the Reliability aspect with very good results, the Responsiveness aspect with very good results, the Assurance aspect with the Doubtful results, the Empathy aspect with very good results and the last Tangible aspect with very good results. From the results of the fifth aspect, the Assurance aspect has the lowest score among other aspects.
Keywords :Service Quality, Front Office, Hotel

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801125187

Penerbit

Pekanbaru : Universitas Riau - FISIP -USAHA PERJALANAN PARIWISATA., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801125187

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

tethi

Versi lain/terkait

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