CD Skripsi

Pelaksanaan Standar Penyambutan Tamu Oleh Resepsionis Di Prime Park Hotel Pekanbaru

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IMPLEMENTATION OF STANDARD WELCOMING GUEST BY THE RECEPTIONIST AT PRIME PARK HOTEL PEKANBARU
By : Ilda Safhira Rachman
Mentor : Andri Sulistyani
E-Mail : [email protected]
[email protected]
Travel Business Program D4-Departemen of Administrative Sciences
Faculty of Social and Political Sciences
Riau University
Bina Widya Campus, Jl. H.R. Soebrantas Km.12.5 Simp. Baru, Pekanbaru 2893
Phone/Fax.0761-63277
ABSTRACT
The hotel's front office or front office department is the main part of the hotel, because the front office department is an information center for guests. There are several sections in the front office, namely bell boy, bell drive, reception, and night audit. The reception is the first place guests will meet. The receptionist must give a good impression to every guest who comes to the hotel. This research was conducted at Prime Park Hotel Pekanbaru. Prime Park Hotel Pekanbaru is one of the 4 star hotels in Pekanbaru. In welcoming guests at Prime Park Hotel Pekanbaru, they already have good and correct standards from the start of preparation, the process of welcoming guests, and the services provided by the receptionist in welcoming guests. The receptionist plays an important role in welcoming guests. This study aims to determine the implementation of the receptionist in welcoming guests. This study uses a qualitative method with a descriptive approach, data collection techniques in this study using observation, documentation, interviews so that a very clear picture can be obtained. Informants in this study were Ast fom and receptionist at Prime Park Hotel Pekanbaru. Based on research, it shows that the standard of welcoming guests by the receptionist at Prime Park Hotel Pekanbaru is quite good, it's just that an inadequate number of employees makes many receptionist tasks hampered.
Keywords : Reception, Welcoming Guest, Hotel

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801110753

Penerbit

Pekanbaru : Universitas Riau - Fisip - Usaha Perjalanan Wisata., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801110753

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

TIAR

Versi lain/terkait

Lampiran Berkas

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