CD Tesis
Pengaruh Penerapan Total Quality Management Dan Employee Engagement Terhadap Kinerja Karyawan Melalui Perilaku Produktif Pada PT. Sari Dumai Sejati
This research aims to see and determine the direct and indirect influence regarding the Effect of Implementing Total Quality Management and Employee Engagement on Employee Performance through Productive Employee Behavior. The population in this research is all employees of PT. Sari Dumai Sejati, totaling 138 people, using SEM. In this research, the sampling method uses the Census Technique, namely a sampling technique in which the entire population is selected as sample members so that the sample becomes 138 respondents. Total Quality Management and Employee Engagement have a significant effect on productive behavior. Total Quality Management, Employee Engagement and productive behavior have a significant effect on employee performance. Productive behavior has a significant effect on employee performance. And productive behavior is able to mediate Total Quality Management and Employee Engagement with a significant effect on employee performance
Keywords: Total Quality Management, Employee Engagement, Productive Behavior and Employee Performance
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