CD Skripsi

Indeks Kepuasan Masyarakat Pada Pelayanan Publik Dalam Bidang Kesehatan (Study Kasus Rumah Sakit Umum Daerah Arifin Achmad Pekanbaru) )

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This research was issued in Pekanbaru at august 2012 until October 2012, to acknowledge people’s satisfaction in toiletries at Rumah Sakit Umum Daerah Arifin Achmad Pekanbaru. The data’s which are used in this research are premiere data and secondary data with descriptive analysis method. With all patients populations or visitors of the hospital which contained 736.729 people. The sample were taken 100 respondents.
In this research, hospitalized respondents stated that there are 10 indicators for quality of B, with: respondents satisfaction of paying procedure, hospitalized terms and condition, outpatient terms, medicine purchasing term, officer capability of serving , officer in duty knowledge while serving, justification on patients serving, officer’s hospitality in serving, justifications on patients serving, officer’s hospitality in serving, proper payment in serving, and respondents satisfaction in toiletry.
18 indicator for quality of C, which: comprehension on serving procedures of hospitalization, toiletry facilitate clarity , facility in meet whit in charge officer, officer disciple in working time management punctuality in serving, clarity of in change officer, transparency of settle time, officer’s attention to patients, medicine details, fee and expense details transparency, time management puncituality in serving, service information availability, satisfaction state in service indicators, service transparency of in charge officer, time speed of service, costumer’s pleasure in service room, waiting room freshness and unit location. While according to outpatient respondent explained that 21 indicator for quality of B, and 7 indicator of C.

Keyword: People’s Satisfaction, Public Service, Rumah Sakit Umum Daerah Arifin Achmad Pekanbaru.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

02 01.113 (0021)

Penerbit

Pekanbaru : Universitas Riau - FEKON - Ilmu Ekonomi., 2013

Deskripsi Fisik

xi, 104 hlm.;ill.; 29 cm

Bahasa

ISBN/ISSN

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Klasifikasi

02 01.113 (0021)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

Dewa

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