CD Skripsi

Pelayanan Publik Dalam Penyediaan Air Bersih Di Kecamatan Rengat (Studi Kasus Pdam Tirta Indra Kabupaten Indragiri Hulu Tahun 2013)

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This research was conducted inIndragiri Hulu. Indragiri Hulu District Government through the Regent's decision No. 17 of 2008 hase stablished the Regional Water Company with the goal of providing clean water for people, especially in the District Rengat Indragiri Hulu. It is to know therole of the Regional Water Company (PDAM) to provide service sin water supply in the district Rengat Indragiri Hulu, this research using qualitative methods. Data collection techniques in this study were interviews and tracking documentation. PDAM asadrinking water service facilities have astrategic rolein the effort toaccelerate theim provement of public health degree Kab. Indragiri Hulu. In this study determined that as many as people informant Director of PDAM Tirta Indra, Head of Section subscriptions, and while the Head of Account Creator customer care of and has been assigned to take care of people each perform collection and documentation obtained depth interviews with informants.
Based on the research that the provision of clean water in Sub Rengat particular, but in exercising their ministry there are several in hibiting factors, such as lack of budget to cope with the scale of the damage or kebocoraan pipe, the shortage of personnel in the field, lack of repair tools, human resources employees who do not fit and specialized trainingin thefield of customer service that are not implemented, the PDAM Tirta For Indra should builda good management information system sand monitoring system sand integrated services sisitemand implement standards of service. Thus the government Indragiri Hulu should bean evaluation of the management of PDAM Tirta Indra. According Ratminto(2010: 24), the public service must have a standard of service that is a measure of providing services. The standard of the services include: set settling time from the time of application until the completion of the service, including complaints, namely the service feerate services in cluding the details set out in the service delivery process, service product that is the result of service that will be accepted in accor dance with the conditions set, standard ized procedures for service providers and service recipients, including complaints, facilities and infrastructure in clude the provision of adequate service sand infrastructure by public service providers, and personnel competence service provider sshould be setap propriately based on the knowledge, expertise, skills, attitudes, and behavior .


Keywords: Taps, Clean Water Services, Indragiri Hulu

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 02.114 (0042)

Penerbit

Pekanbaru : Universitas Riau - FISIP - Ilmu Pemerintahan., 2014

Deskripsi Fisik

ix, 63 hlm.;ill.; 29 cm

Bahasa

ISBN/ISSN

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Klasifikasi

01 02.114 (0042)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

Dewa

Versi lain/terkait

Lampiran Berkas

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