CD Tesis

Analisis Pengaruh Kualitas Layanan Internal (Intqual) Terhadap Bisnis Performance Pada Perbankan Syariah Di Kota Pekanbaru

---

The study was conducted on Islamic Banking in the city of Pekanbaru, represented by Bank Syariah Mandiri and Bank Muamalat Indonesia in Pekanbaru. The purpose of this study was to compare the level of application Describe and Internal Service Quality and second dimensions -Service reliability and menagement expectation on government-owned Islamic banks and Islamic banks as well as the privately-owned banking sector in general in the city of Pekanbaru. Define quality indicators and factors considered important for the dimensions of service reliability and menagement expectation in an internal service quality in the banking system in the city of Pekanbaru. Measuring the difference in the application of internal service quality at private Islamic banks and Islamic banks government
The population in this study is the number of employees at Bank Syariah Mandiri KC Pekanbaru many as 288 people, while the number of employees on its capital Pekanbaru KC as much as 204 people. the number of samples taken were 200 people. Consisting of 83 samples out of 117 samples muamalat and other Syariah Mandiri. The analysis technique used in this study is indepedent sample t test.
From the test results have shown that the Internal Service Quality and significant effect on the Business Performance of Islamic Banking in Pekanbaru, represented Bank Syariah Mandiri and Bank Muamalat.
With regard internal variables of service quality and performance management bussines Bank Syariah Mandiri KC Pekanbaru should improve the reliability of its services, especially in terms of internal communication stresses the importance of error-free delivery of services. Management of Bank Muamalat KC Pekanbaru Should improve, especially in terms of management Expectationnya Organization has a cross-functional team that is responsible for ensuring that the service provided is completely without fault

Keywords: Quality of Internal Service (INTQUAL) on the Business Performance

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

10 03. 216 (0014)

Penerbit

Pekanbaru : Universitas Riau – Pasca Sarjana – Magister Manajemen., 2016

Deskripsi Fisik

xiii, 134 hlm.: ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

10 03. 216 (0014)

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

PASCASARJANA (MAGISTER) MANAJEMEN

Info Detail Spesifik

-

Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar