CD Skripsi

Pengaruh Waiter Professional Dalam Meningkatkan Kualitas Pelayanandi Restoran Harris Cafe Harris Resort Waterfront Hotel Batam

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This study aims to determinis the effect of the waiter Professional in improving the quality of service at Harris Cafe Restaurant Harris Resort Waterfront Hotel Batam. This research was conducted at the Harris Resort Waterfront Hotel Batam street Marina Waterfront, JalanKyai Haji Ahmad Dahlan, Batam, Riau Islands.
The population was taken to the consumers who eat and drink in restaurants Harris Café Harris Resort Waterfront Hotel Batam in May to June 2016. The respondents numbered was 100 people who eat and drink in the restaurant Harris Café Harris Resort Waterfront Hotel Batam.
Variable knowledge, respond, skill and attitude is partially affected the quality of service at Cafe Harris Resort Waterfront Hotel Batam. Variable knowledge, response, skill and attitude simultantly influences the quality of service at Cafe Harris Resort Waterfront Hotel Batam. The analysis showed that 71.8% change in the value of the dependent variable quality of service (Y) is affected by the variable knowledge, respond, skill and attitude. The rest 28.2% change in the value of the dependent influenced by other variables that are not in this study.
Keywords :Waiter, quality, knowledge, response, skill and attitude

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 07.116 (0040)

Penerbit

Pekanbaru : Universitas Riau - Fisip - Usaha Perjalanan Wisata., 2016

Deskripsi Fisik

vii, 71 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 07.116 (0040)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

Dewa

Versi lain/terkait

Lampiran Berkas

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