CD Tesis

Analisis Kualitas Pelayanan Publik Di Kecamatan Kempas Kabupaten Indragiri Hilir Tahun 2012 – 2015

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The purpose of this study is to analyze the quality of public services in Kempas Sub-district Indragiri Hilir Regency in 2012-2015 and to explain the factors supporting and inhibiting the quality of public services in Kempas Sub-district Indragiri Hilir Regency The formulation of the problem in this research is how the quality of public services in Kecamatan Kempas Indragiri Hilir Regency during the Year 2012-2015. The purpose of this research is to analyze the quality of public service in Kempas Sub-district Indragiri Hilir Regency in 2012-2015 and to explain what factors are supporting and inhibiting the quality of public service in Kempas Sub-district Indragiri Hilir Regency during the period of 2012-2015. This research uses qualitative method with case study as research strategy with the number of informants amounted to 16 people.
The results showed that the quality of public services in Kempas Sub-district Indragiri Hilir generally runs as expected by the community, if measured from the indicator of service quality it is known that the most influencing indicators of the implementation of public services in Kempas Subdistrict during the period 2012 to 2015 is Responsiveness indicators. This can be seen from the attitude of employees who are very fast and responsive in serving the community who come to them, the officers trying to know the willingness and willingness of service users.
The factors supporting the service is the emergence of mutual encouragement between fellow employees in the work, senatiasa implementation of the meeting or a kind of routine evaluation to all employees in every three months, and the formation of polite and polite manner and friendly behavior shown by every employee who works in Kempas Sub-district. While the inhibiting factors are the lack of public awareness, the limited resources of apatur who have knowledge and ability in the field of information and technology, The influence of political policy in the implementation of kecamatan service, especially related to the implementation of E-ID card which until now has not finished the problem, and Still the existence of a disobedient and inconsistent society in terms of getting the services provided by Kermpas District officers

Keywords: Service Quality, Kecamatan Kempas

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

10 06. 218 (0008)

Penerbit

Pekanbaru : Universitas Riau – Pasca Sarjana – Tesis Ilmu Politik., 2018

Deskripsi Fisik

xiii, 152 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

10 06. 218 (0008)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PASCASARJANA (MAGISTER) ILMU POLITIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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