CD Tesis

Pengaruh Kualitas Informasi, Kualitas Sistem Dan Kualitas Layanan Terhadap Kepercayaan Dan Kepuasan Masyarakat Pada Informasi Publik Dari Badan Pemeriksa Keuangan Perwakilan Provinsi Riau

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This research aimed to know and analyze the effect of information quality, system quality and service quality on trust and public satisfaction.
The research was conducted quantitatively with causal and descriptive research design. The population in this study was reporter, member of a non-governmental organization (LSM), government institution (attorney, police), and students who using information data from BPK. The amounts of sample are 156 respondence by using accidental dan proportional sampling method. Data collection techniques used in this research is a survey and observation. Measurement scale used is the Likert scale. To process the data that has been obtained from the questionnaires and test the hypothesis that use computer tools with AMOS.
These data are then processed by means of Structural Equotion Modeling (SEM) technique analysis to hypothesis test. The results showed that information quality, system quality, and service quality affect significantly positive toward trust. While system quality and service quality have a significant and positive affect toward public satisfaction except information quality.

Keywords: system, information, trust, satisfaction

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

10 03. 219 (0068)

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Manajemen., 2019

Deskripsi Fisik

xii, 112 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

10 03. 219 (0068)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PASCASARJANA (MAGISTER) MANAJEMEN

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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