CD Skripsi

Tinjauan Terhadap Pemenuhan Hak-Hak Konsumen Oleh Penjual Kartu Data Internet Di Kota Pekanbaru

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Internet services is very necessary to support daily activities. So don’t be surprised if there are many outlets that sell internet cards. Currently in the sale of internet data cards, there are often problems that harm consumers such as the delivery of incorrect information by business actors to consumers. This information includes information about card activation, number of data packages, data packet time division, and expiration. The purpose of writing this essay, namely; First, fulfillment of consumer rights by internet data card sellers. Second, the application of the principle of good faith by internet data card sellers. Third, legal protection against violations of consumer rights by internet data card sellers. This type of research can be classified in the type of sociological juridical research, because in this study the author immediately conducted research on the location or place under study. This research was conducted at the internet data card sales counters spread in Tampan District, Pekanbaru City. While the population and sample are all parties related to the problems examined in this study. Data sources used are primary data, secondary data and tertiary data. The data collection techniques in this study were observation, interviews, questionnaires and literature. From the results of the problem research there are three main things that can be concluded. First, the fulfillment of consumer rights by business actors has not been fully implemented. Consumer rights that are not fulfilled include the right to correct, clear and honest information regarding the condition and guarantee of goods; the right to hear opinions and complaints about the goods used; the right to be treated or served correctly and honestly; and the right to get compensation, compensation and / or reimbursement. Second, the application of the principle of good faith in carrying out business activities as required by the UUPK has not been properly implemented by business actors. The majority of business people do not know the term good faith. However, he is more familiar with the term honesty in carrying out business activities. But despite knowing about honesty, in practice this is often forgotten. Third, business actors are responsible for consumer losses. The responsibility is in the form of a re-explanation of the product and compensation in the form of refunds or replacement of goods. Suggestion from the Author, First, education and awareness of consumers and business actors must be cultivated because it is very important. A consumer must know his rights so that he can demand fulfillment of these rights to the seller. Second, the obligation to have good intentions in carrying out business activities must be understood correctly by business actors. Business actors may not take profits at the expense of others. Third, there must be socialization carried out by relevant agencies regarding the Consumer Protection Act. Keywords: Consumer Rights - Obligations of Business Actors - Good Faith - Responsibility

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Доступность

Detail Information

Название серии

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Номер вызова

09 04. 119 (0163)

Издатель

Pekanbaru : Universitas Riau – Fakultas Hukum – Hukum Pidana., 2019

Сопоставление

vi, 71 hlm.; ill.; 29 cm

Язык

Indonesia

ISBN/ISSN

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Классификация

09 04. 119 (0163)

Content Type

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Media Type

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Carrier Type

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Редакция

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Тема(ы)

HUKUM PERDATA BISNIS

Специфические детали информации

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Заявление об ответственности

DAUS

Other version/related

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