CD Skripsi

Perlindungan Konsumen Terhadap Penyandang Tuna Netra Sebagai Pengguna Jasa Perbankan Di Kota Pekanbaru (Studi Di Bank Rakyat Indonesia Unit Bukit Barisan)

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Business actors in public services in the field of banking services, the Bank Rakyat Indonesia (BRI) Unit Bukit Barisan Kota Pekanbaru in its service has the responsibility for the obligation to guarantee the rights of consumers or customers who use the BRI Bukit Barisan Unit in Pekanbaru. Bearing in mind that Persons with Blindness are consumers who are vulnerable groups of people, then protection should be given more with regard to its specificity, namely in Law Number 8 of 2016 concerning Persons with Disabilities. In its implementation, the BRI Bukit Barisan Unit in the City of Pekanbaru should carry out its obligations in fulfilling consumer rights as stated in Law Number 8 of 1999 concerning Consumer Protection. But in reality there have been social inequalities between the BRI Bukit Barisan Unit in the City of Pekanbaru and customers with Disabilities. BRI's Bukit Barisan Unit in Pekanbaru City does not provide special facilities and conveniences for the Blind Person as regulated. Based on Bank Indonesia Regulation Article 5 Paragraph (3) Number 16/1 / PBI / 2014 concerning Consumer Protection of Payment System Services "Organizers must have mechanisms and procedures for providing access services to consumers with special needs". "Consumer with special needs" is defined as blind, deaf / speech, and elderly at the age of 60 (sixty) years or more. The problems and objectives that will be discussed in this paper are to find out how consumer protection against the person with blindness as a user of banking services in the city of Pekanbaru (Study at the Bukit Barisan Unit of the People's Bank Indonesia).
This type of research is sociological, because in this study the author immediately conducted research on the location or place under study in order to provide a complete and clear picture of the problem under study. This research was conducted at the BRI Bukit Barisan Unit in Pekanbaru City, while the population and samples were all parties related to the problems examined in this study, data sources used, primary data, secondary data and tertiary data, data collection techniques in this study with interviews, questionnaires and literature studies.
The results of the study can be concluded that the BRI Bukit Barisan Unit in the City of Pekanbaru has not fully implemented the rights of blind clients. Special facilities intended for blind clients are not yet available at the Bukit Barisan BRI Unit in Pekanbaru City. This causes blind clients to feel that their rights as consumers are not fulfilled by the BRI Bukit Barisan Unit in Pekanbaru City. Suggestions for BRI Bukit Barisan Unit in Pekanbaru City to further improve services for all customers, especially those with blindness. This is intended to facilitate the fulfillment of the rights of the Blind Person.
Keywords: Consumer Protection - Consumers - People with Blindness - BRI Bukit Barisan Unit, Pekanbaru City
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ABSTRAK
Pelaku

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

09 04. 119 (0169)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Hukum – Hukum Pidana., 2019

Deskripsi Fisik

vi, 71 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

09 04. 119 (0169)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

HUKUM PERDATA BISNIS

Info Detail Spesifik

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Pernyataan Tanggungjawab

DAUS

Versi lain/terkait

Lampiran Berkas

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