CD Tesis
Pengaruh Kualitas Layanan Pendidikan Terhadap Persepsi Biaya Pendidikan Dan Kepercayaan Siswa Serta Dampaknya Terhadap Kepuasan Siswa Di SMA Negeri Kecamatan Ujung Batu
This study aims to analyze the effect of the quality of education services on
perceptions of education costs and student trust and its impact on student
satisfaction at SMA Negeri Ujungbatu District. The study population was the
students of class XI SMA Negeri Ujungbatu District as many as 475 students. The
study was conducted with a sample of 217 students who were drawn using simple
random sampling technique. Data were collected using a questionnaire. The data
analysis used in this research is descriptive quantitative and path analysis.
The results of the study showed there is an influence between the quality of
education services on perceptions of education costs and student trust and its
impact on student satisfaction in SMA Negeri Ujungbatu District. The meaning is
that the better the quality of educational services provided by the school and the
more positive students perceive the cost of education, the more students will
believe in the education in the school, it will increase the satisfaction felt by
students.
Key words : Quality of education services, perceptions of education costs, student
trust, and student satisfaction.
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