CD Skripsi

Pelaksanaan E-Government Pada Aplikasi Sistem Informasi Keluhan Masyarakat Online (Sikesal) Di Kota Jambi Tahun 2018-2019

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The Online Community Complaints Information System or Sikesal is an
E-Government program that functions as a place for complaints and aspirations
submitted by the people of Jambi City regarding improvements or problems with
public services. The problem in this study is that the implementation of the
Sikesal application in Jambi City has not been optimal due to several determining
factors that underlie the readiness of implementing E-Government that have not
been achieved. The purpose of this study is to determine the implementation of EGovernment
in the Sikesal application in Jambi City 2018-2019.
This study uses Indrajit's theory, which is related to the determining
factors for the readiness of implementing E-Government in the regions. The
research approach used is a qualitative approach. This type of research is
descriptive. The research location is in Jambi City, to be precise at the
Communication & Informatics Office as well as several agencies that have the
most reports on this Sikesal application. Types and sources of research data are
divided into primary data with purposive informant retrieval techniques and
secondary data in the form of supporting data related to the Sikesal application.
The results of this study are that the implementation of E-Government in the
Sikesal application by the Jambi City Government in 2018-2019 is not optimal,
this is because the level of E-Government readiness is only fulfilled in two
indicators, namely telecommunications infrastructure, and paradigm shift. The
obstacles that underlie the process of implementing this system are related to the
implementation process that has not been evaluated, so there are several obstacles
that are different from other implementing agencies, there is no special budget for
the application socialization program so that many people do not know about this
application and still report with the manual method, as well as the role of the
heads of agencies in the regions who seem not yet serious in supporting the
implementation of E-Government because they are preoccupied with their
respective internal affairs.
Keywords: Implementation of Sikesal, Kominfo, Indicators

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 02.121 (0061)

Penerbit

Pekanbaru : Universitas Riau – FISIP – Ilmu Pemerintahan., 2021

Deskripsi Fisik

xiii, 75 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 02.121 (0061)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU PEMERINTAHAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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