CD Skripsi

Tanggapan Tamu Terhadap Kualitas Pelayanan Check – In Oleh Resepsionis Di Hotel Dyan Graha Pekanbaru

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The guest’s response in the travel’s world is an opinions or point of view based on guest and tourists to learn about the destination. The hotel is classified as a basic tourist facility (main tourist superstructure). This can be seen from the quantity of vacationers, obviously they need a spot to take a rest. The research was conducted at the Dyan Graha Hotel Pekanbaru Jl. Gatot Subroto No. 7, Kota Tinggi, Kec. Pekanbaru Kota, Kota Pekanbaru, Riau 28112. This research aims to determine the check-in service quality of the receptionist at Dyan Graha Pekanbaru Hotel and determine the guest’s response to the check-in service quality of the hotel receptionist. This research using quantitative description methods to manage the data obtained through the observation, questionnaire surveys and documentation.
The information collected is used to the Likert’s scale to determine the guest’s response to the quality serviced by receptionist of the Dyan Graha Hotel Pekanbaru. (Sugiyono 2004: 86) said that the likert’s scale is used to measure the attitudes, personal opinions and individual opinions or group towards a case or socials phenomena. The data collecting techniques are observation, documentation and questionnaire. According to results of the research conducted, the check – in quality serviced by the receptionist of Dyan Graha Pekanbaru Hotel still needs a stable service consistency.
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Keywords: Guest response, Service, Check – in

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 07 121 (0029)

Penerbit

Pekanbaru : Universitas Riau – FISIP – Usaha Perjalanan Pariwisata., 2021

Deskripsi Fisik

x, 77 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 07 121 (0029)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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