CD Skripsi

Penerapan Pelayanan Prima Pada Receptionist Di Departemen Front Office Hotel Grand Zuri Pekanbaru

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Hotel is a kind of accommodation that is known so well by public, one of them is the
existence of the Grand Zuri Hotel Pekanbaru which is a 4 (****) starred hotel. The aim of this
study is to know how is the description of the Implementation of Excellent Services at the
Receptionist at the Front Office Department at the Grand Zuri Hotel Pekanbaru. This
study uses a descriptive qualitative method to find out the problems of performance in the
Receptionist field at the Grand Zuri Hotel Front Office Department in Pekanbaru. While the
data collection techniques in this study used interviews, observation, and documentation. Based
on the results of the study showed that Receptionist performance in the Front Office
Department of the Grand Zuri Hotel Pekanbaru uses six indicators including: Attitude,
Attention, Action, Ability, Appearance, Accountability. Based on the findings of researchers
in the field there is still a lack of services provided to customers or consumers.
Keywords: Service, Receptionist, Grand Zuri Hotel Pekanbaru

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 07.120 (0101)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Usaha Perjalanan Pariwisata., 2020

Deskripsi Fisik

ix,76 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 07.120 (0101)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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