CD Skripsi

Tipologi Inovasi Sistem Pelayanan Kependudukan Kabupaten Pasaman Barat

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Innovation in the scope of public services is one of the important elements in the
government environment so that it becomes one of the solutions to public problems
that are currently happening. The presence of innovation can improve the quality
and satisfaction of public services to the community. The West Pasaman population
service system is a public sector organization that seeks to provide services by
launching various forms of service innovation in order to facilitate the community
in the process of issuing population documents. This study uses the theory of
Typology of Innovation by Mulgan and Albury in Khairul Muluk which aims to
analyze how forms of innovation exist in the population service system of West
Pasaman Regency. The method used in this study is a qualitative descriptive
approach. Data collection techniques were carried out through interviews and
documentation. Data analysis in the field uses the Miles and Huberman model
which consists of data reduction, data presentation, and drawing conclusions. As a
result, the implementation of the population system innovation of West Pasaman
Regency based on the Typology of Innovation has been appropriate for every form
of typology. The dominant innovation typology lies in product innovations, which
amount to fourteen innovations. Meanwhile, in the typology of service method
innovation, the West Pasaman Disdukcapil provides convenience with direct
services to the office or online-based services. In order to be able to target the
issuance of documents, the West Pasaman Disdukcapil also collaborates with
stakeholders from the sub-district, Dasa Wisma, and KB village. The supporting
factor for implementing innovation lies in the high enthusiasm of the community in
managing population documents and the stability of SIAK which runs optimally.
Keywords: Service Innovation, Public Service,

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.121 (00890)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Ilmu Administrasi Publik., 2021

Deskripsi Fisik

x, 102 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 03.121 (00890)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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