CD Skripsi

Kualitas Pelayanan Waiters Pada Masa Pandemi Covid-19 Di Where’s The Food Restaurant Fox Hotel Pekanbaru

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This research entitles The Quality Of The Waiters Service During the Covid-19 Pandemic at
Where’s The Food Restaurant Fox Hotel Pekanbaru. This research aims to determine the
Service Quality of Waiters during the Covid-19 Pandemic at the Where’s The Food Restaurant
Fox Hotel Pekanbaru. Besides, this research aims to know the quality service of waiters at the
Where’s The Food Restaurant Fox Hotel Pekanbaru. This research is a quantitative study using
a descriptive approach that describes and explains the situation by collecting data and
information in the field. The samples used in this study were 100 people. This research was
conducted at the Where’s The Food Restaurant Fox Hotel Pekanbaru for four months, starting
from January - April 2021. The key informants in this study were 1 of Food and Beverage
Service Manager of Fox Hotel Pekanbaru. Data collection techniques using observation
techniques, questionnaires, interviews, and documentation. Based on the results of this study, the
Quality of Service Waiters During Pandemic Covid-19 at Where’s The Food Restaurant Fox
Hotel Pekanbaru is good in everything that refers to the use of grand theory. This evidence by
the score results from the responses of visitors who have visited the Where’s The Food
Restaurant Fox Hotel Pekanbaru in 2020 with good scores.
Kata kunci: Service Quality, Waiters, Restaurant, Guest

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 07.121 (0009)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Usaha Perjalanan Pariwisata., 2021

Deskripsi Fisik

xii, 138 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 07.121 (0009)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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