CD Skripsi
Tata Laksana Operasional Kantor Depan Pada Pt. Mudaris Mandiri Wisata
The tittle of this research is Front Office Operational Implementation at PT.
Mudaris Mandiri Wisata. This Research aims to : (1) to know How the Front Office
Operational Implementation at PT. Mudaris Mandiri Wisata, (2) to explain the
assessment system about front office operational implementation, (3) to know the
threat that happened to Front Office operational Implementation at PT. Mudaris
Mandiri Wisata. This Research was used qualitative method with descriptive
approach to describe and explain the condition that happened by collecting the data
and information on the field. The Informant key on this research was 1 Front Office
staff of PT.Mudaris Mandiri Wisata. This research was hold at PT. Mudaris
Mandiri Wisata, Rambutan St, No.19 B, East Sidomulyo, Marpoyan Damai
Subdistrict, Pekanbaru, Riau. This Research was hold about 4 months, start from
February-May 2021. In this Research, the Collecting data technique was
Observation, Intervie and Documentation. Based on the result, we can conclude
that the Front Office Staff at PT.Mudaris Mandiri Wisata have done all the thing
that reverse to the theory. Beside, for assessment system of Front office Operational
that implemented by the Management based on 2 assessment side, that is the
assessment from customers and the assessment from Company Manager, and it will
be evaluated each month.
Key word : Implementation, Front Office, Travel Agency
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