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Kinerja Room Boy Pada Department Housekeeping Di Hotel Grand Jatra Pekanbaru

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ROOM BOY PERFORMANCE IN THE HOUSEKEEPING DEPARTMENT
AT THE GRAND JATRA HOTEL PEKANBARU
Puty Chairunnisa
[email protected]
Mariaty Ibrahim
Tour and Travel Business
Faculty of Social Science and Political Science
Riau University
ABSTRACT
Hotel Grand Jatra Pekanbaru is a five-star hotel located at Jalan Tengku Zainal Abidin
No. 1 Pekanbaru Mall Complex, Pekanbaru. The purpose of this study is to determine
the performance of the room boy in the housekeeping department at the Grand Jatra
Hotel Pekanbaru by using a mixed method with a descriptive approach. Respondents
were set at 10 hotel guests. Data collection techniques used are questionnaires,
interviews, documentation and observation. With this research, it is shown that the
performance criteria factors that affect the performance of rooms at the Grand Jatra
Hotel Pekanbaru are the quality of work, quantity of work, supervision, attendance or
employee discipline and conservation. Factors Performance appraisal criteria that
affect the performance of room boy is supervision with improvement indicators.
Keywords: performance, room boy, housekeeping, hotel

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801112770

Penerbit

Pekanbaru : Universitas Riau - FSIP - Usaha Perjalanan Pariwisata., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801112770

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

Deti

Versi lain/terkait

Lampiran Berkas

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