CD Tugas Akhir

Kualitas Pelayanan Pengelola Objek Wisata Taman Margasatwa Dan Budaya Kinantan Kota Bukittinggi

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By: Haby Frisco E-mail: [email protected] Advisor: [email protected]
Tourism Study Programe – Administration Science Departement
Faculty of Social anda Political Sciences
Riau University
Bina Widya Campus H.R. Soebrantas Km. 12,5 Street, Simpang Baru Pekanbaru
Phone. 28293/Fax. 0761-63277
ABSTRACT
Studies on the quality of management services in wildlife parks are still rarely researched. Therefore, this study aims to find out by measuring the quality of management services at the Kinantan Culture and Wildlife Park tourist object in the Bukittinggi City by using a quantitative descriptive method to analyze the issues raised. Data collection techniques used questionnaires to visitors, interviews with managers, and direct field observations. The sample used in this study was 100 respondents taken based on the calculation of the slovin formula and using the non-probability sampling method.
Based on the results of the research and analysis that has been carried out, it can be concluded that the quality of management services at the Kinantan Wildlife and Cultural Park, Bukittinggi City, is in the good category and needs to be maintained. This is seen based on the five dimensions according to Pasuraman's theory, namely the dimensions of tangible, reliability, responsiveness, assurance, and empathy.
Keywords: Quality of Service, Management, Wildlife Park and Kinantan Culture

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1601114782

Penerbit

Pekanbaru : Universitas Riau - FSIP -Usaha Perjalanan Pariwisata., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1601114782

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

Deti

Versi lain/terkait

Lampiran Berkas

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