CD Skripsi

Upaya Meningkatkan Profesionalisme Karyawan Banquet Di F&B Department Prime Park Hotel Pekanbaru

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EFFORTS TO IMPROVE PROFESIONALISM OF BANQUET EMPLOYEES AT F&B DEPARTMENT PRIME PARK HOTELPEKANBARU
Windi Wiliana
[email protected]
Siti Sofro Sidiq
[email protected]
Travel Business Program – Administration Department Faculty Of Social & Political Sciene Riau Univercity
ABSTRACT
Currently, the business in the hospitality sector is growing rapidly. This is due to the development of the city and the mobility of the population. In addition, it is also due to the tourism factor which brings in many visitors or tourists who come to visit a tourist attraction in an area. One of the hoteliers at Pekanbaru Prime Park Hotel Pekanbaru which is a 4-star hotel located in the business center and the Pekanbaru Tour & Travel Government which is still running well amid the covid-19 pandemic. Prime Park Hotel Pekanbaru is an ideal place for guests on business trips and tourists to rest with family, friends and so on. In September-November 2021, it has increased from month to month. However, due to the small number of employees, the work is not conducive, because from here the management uses a lot of casual children, so for work there are many miss communication between the staff and casual parties. With the implementation of discipline from each employee, and increasing professionalism for each employee, This will make every task and responsibility of the job easier to carry out. Therefore, this study aims to determine how the role of the Banquet Supervisor increases the professionalism of employees at the F&B Department of Prime Park Hotel Pekanbaru. This study uses a qualitative descriptive method to analyze problems based on data collection techniques in the form of observation, in-depth interviews, and documentation. And in carrying out the role as Supervisor, the supervisor carries out the Interpersonal Role or the Strategic Interpersonal Role, Information Role and Decisional Role. Based on the results of the research that has been done, for the overall results of observations and interviews, it can be concluded that the role of the Banquet Supervisor increases the professionalism of employees at the F&B Department of Prime Park Hotel Pekanbaru. has been fully running even though there are still shortcomings.
Keywords: Efforts, Banquet, Profesionalisme

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801111595

Penerbit

Pekanbaru : Universitas Riau - Fisip - Usaha Perjalanan Wisata., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801111595

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

TIAR

Versi lain/terkait

Lampiran Berkas

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