CD Skripsi

Kualitas Pelayanan Pramusaji Pada Masa Pandemi Covid 19 Di Restaurant All Day Dinning Novotel Hotel Pekanbaru

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QUALITY OF CUSTOMER SERVICE DURING THE COVID-19
PANDEMIC RESTAURANT ALL DAY DINNING HOTEL NOVOTEL
PEKANBARU
Fika Mauli Dina Andri
Sulistyani, S.S, M.Sc
[email protected]
Tour & Travel Business Study Program-Department of Administrative Sciences
Faculty of Political and Social Science
Riau University
Bina Widya Campus, Jl. H.R. Soebrantas Km. 12.5 Simp. Baru, Pekanbaru 28293
Phone/Fax. 0761-63277
ABSTRACT
This research is entitled Quality of Waiters Service During the Covid-19 Pandemic at
the Novotel Hotel Restaurant Pekanbaru. This study aims to determine the Quality of
Waiters Service During the Covid-19 Pandemic at the Novotel Hotel Restaurant
Pekanbaru, In addition, this study also aims to determine the form of restaurant
service at the Novotel Hotel. This research is a quantitative research using a
descriptive approach that describes and explains the situation that occurs by
collecting data and information in the field. The samples used in this study were
100 people. This research was conducted at the Novotel Hotel Pekanbaru restaurant.
The research was carried out for 4 months, starting from January - April 2021. The
key informants in this study were 1 Food and Beverage Manager Novotel Pekanbaru.
Data collection techniques using observation techniques, questionnaires, interviews
and documentation. Based on the results of the study, it can be said that the Quality
of Waiters Service During the Covid-19 Pandemic at the Novotel Pekanbaru
Restaurant was good in all respects which refers to the grand theory of service
quality which includes Tangibles (Physical Evidence), Realibility (Reliability),
Responsieveness (responsiveness), Assurance (Assurance) and Empathy. This is
evidenced by the results of scores from visitors who have visited the Novotel
Pekanbaru restaurant in 2021 with good scores.
Keywords: Service Quality, Waiters, Restaurant, Guests

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801124041

Penerbit

Pekanbaru : Universitas Riau - Fisip - Usaha Perjalanan Wisata., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801124041

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

TIAR

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