CD Skripsi
Penerapan Structural Equation Modeling Partial Least Square Pada Perbandingan Tingkat Kepuasan Nasabah Terhadap Cs Dan Digics
Banking is an institution that plays a role in increasing economic development and also increasing equitable development. People who are service users will be more selective in choosing banks so that many banks strive to be superior and more satisfying than other banks. Customer satisfaction can be seen from the role of Customer Service and Digital Customer Service. Customer Service (CS) is all actions intended to meet needs and activities by providing services so that each customer's needs are met. Digital Customer Service (DigiCS) is BNI digital banking automation that provides customers with direct experience when carrying out digital transactions at BNI
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