CD Tugas Akhir

Pengaruh Pelayanan Prima Waiter Terhadap Kepuasan Tamu Di The Zona Coffee Bar & Food Taluk Kuantan

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Customer satisfaction is a key to a successful business. There is some factor that impact the customer satisfaction. One of them is the service. To gain customer satisfaction we need to give an excellent service. The purpose of this research is to look how far service excellence impact the customer satisfaction in The Zona Coffee Bar & Food Taluk Kuantan. This research is taking place from March until April 2024 at The Zona Coffee Bar & Food Taluk Kuantan. There are 100 samples that have been chosen randomly (accidental sampling). The data in this research has been collected with questionnaire, observation, and interview. This research designed as quantitative descriptive that has been processed using SPSS 21. The result of this research shows that there is a positive and significant impact between service excellence (X) on customer satisfaction (Y).
Keyword: Service Excellence, Customer Satisfaction, Cafe

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2001114057

Penerbit

Pekanbaru : Universitas Riau FISIPOL Usaha Perjalanan Wisata., 2024

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2001114057

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Usaha Perjalanan Wisata

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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