Image of Tingkat Kepuasan Nelayan Terhadap Jasa Pelayanan Kesyahbandaran Dipelabuhan Perikanan Nusantara (Ppn) Sibolga
Penanda Bagikan

CD Skripsi

Tingkat Kepuasan Nelayan Terhadap Jasa Pelayanan Kesyahbandaran Dipelabuhan Perikanan Nusantara (Ppn) Sibolga

This study aims to evaluate the level of fishermen's satisfaction with the harbormaster services at the Sibolga Nusantara Fisheries Port (PPN). Harbormaster services have an important role in supporting the safety and smoothness of shipping, including through the issuance of shipping documents such as the Sailing Approval Letter (SPB), the Ship Arrival and Departure Report Proof Letter (STBLKK), and the management of fisheries logbooks. This study used a survey method with a purposive sampling technique on 44 respondents who were fishermen who used services at the Sibolga PPN. The analysis was carried out using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) approaches to measure satisfaction and identify service attributes that were a priority for improvement. The results of the study showed that in general fishermen expressed satisfaction with the services provided with a CSI value of 99.23 which was included in the very satisfied category. However, the results of the IPA analysis identified several important attributes that had relatively low performance, so they became the main priority for improvement, such as officer discipline and clarity of service procedures. These findings are expected to be constructive input for PPN Sibolga managers in improving the quality of harbormaster services sustainably.
Keywords: Fishermen's Satisfaction, Harbormaster, PPN Sibolga, Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA)

Ketersediaan
#
Perpustakaan Universitas Riau 1804112984
1804112984
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
1804112984
Penerbit
Pekanbaru : Universitas Riau – Fakultas Perikanan Dan Ilmu Kelautan – Pemanfaatan Sumberdaya Perikanan.,
Deskripsi Fisik
-
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
1804112984
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
PEMANFAATAN SUMBER DAYA PERAIRAN
Info Detail Spesifik
-
Pernyataan Tanggungjawab
Versi lain/terkait

Tidak tersedia versi lain

Lampiran Berkas
Komentar
Anda harus masuk sebelum memberikan komentar